Problem Solving Techniques

Sau đây là một số kỹ thuật giúp nâng cao kỹ năng giải quyết vấn đề, áp dùng dành cho cá nhân/ team:

• 5 Whys – Nhanh chóng tìm ra nguyên nhân cốt lõi của 1 vấn đề bằng cách hỏi lần lượt 5 lần “tại sao”
• Appreciation – Triết xuất thông tin từ sự việc thực tế
• Cause & Effect Diagrams – Xác định tất cả nguyên nhân của 1 vấn đề

Các kỹ năng khác:
Affinity Diagrams – Organizing ideas into common themes
Appreciative Inquiry – Solving problems by looking at what’s going right
Flow Charts – Understanding process flows
Risk Analysis and Risk Management
SWOT – Analyzing your strengths, weaknesses, opportunities and threats
PEST Analysis – Understanding “big picture” forces of change
The Marketing Mix and the 4 Ps – Understanding how to position your market offering
The Ansoff Matrix – Understanding the different risks of different options
The Boston Matrix – Focusing effort to give the greatest returns
Porter’s Five Forces – Understanding the balance of power in a situation
Core Competence Analysis – Get ahead. Stay ahead.
USP Analysis – Finding your competitive edge
Critical Success Factors – Identifying the things that really matter for success
The Greiner Curve – Surviving the crises that come with growth
The McKinsey 7S Framework – Ensuring all parts of your organization work in harmony